Here at Tintswalo Lodges and all affiliated companies we understand the importance of your Privacy and we therefore take the protection of Personal Information seriously.
We offer (among others) the following services (“our Services”)
HOW WE COLLECT INFORMATION
We may collect your Personal Information during any of the following.
WE MAY USE YOUR INFORMATION
THE NATURE AND CATEGORIES OF PERSONAL INFORMATION THAT WE COLLECT
In order for us to provide you with a premium experience when visiting our sites, we require up-to-date and correct Personal Information of its customers. Personal Information includes the prescribed information falling within the definitions of Personal or Special Personal Information as set out in the Protection of Personal Information Act, 2013 (“Protected Personal Information”).
Tintswalo Lodges and all Affiliated companies collects, with your consent, personally identifiable information such as, but not limited to, your e-mail address, name, home or work address, telephone number, Identification number, medical details and emergency contacts. Tintswalo Lodges also collects anonymous demographic information, which is not unique to you, such as your postal or ZIP code, age, gender, preferences and interests.
We will not intentionally or knowingly collect Personal Information directly from minors (anyone under the age of 18). The Personal Information of minors will be collected through their legal guardian or parent only where products or services are required for the minors.
USE OF PERSONAL INFORMATION
Tintswalo Lodges and all Affiliated Companies will use your Personal Information to operate the Sites, provide services, and to inform you of new features, services and products. Tintswalo Lodges will also use your Personal Information for research, statistical and marketing purposes, and where applicable to update its customer records. If we intend to use your Personal Information for a different purpose, we will provide you with the ability to decline this service.
PERSONAL INFORMATION SHARING AND DATA TRANSFERS
We may disclose your Personal Information to third-parties where required by law, where it is necessary to give effect to a contract with you, or where we have a legitimate interest in doing so. There are some instances where we may share your Personal Information with third parties, which may include.
We will not share your Personal Information to external organisations that are not our service providers, unless business operations require the processing of your Personal Information in other countries, either to carry out processing based on your instructions or for ordinary business purposes.
Should we wish to store your information with a third party, who is located outside of South Africa and they receive your personal information, they will need to comply to either the Protection of Personal Information Act, or binding agreement which states that they will provide an adequate level of protection to your Personal Information. This means that they have to agree to lawfully process your Personal Information and protect your Personal Information in the same manner as we do.
RETENTION OF PERSONAL INFORMATION
Tintswalo Lodges will not keep your Personal Information beyond the period strictly necessary for the purposes for which it was collected, and in accordance with the Applicable Legislation.
Tintswalo Lodges undertakes, where possible, to anonymise or delete your Personal Information as soon as the purpose and/or duration of their established retention expire.
Nevertheless, Personal Information may be archived beyond the applicable periods for the purpose of researching, investigating and prosecuting criminal offenses with the sole purpose of allowing, as needed, the provision of such Personal Information to the judicial authorities, or for other retention obligations, in particular for accounting or fiscal purposes. Archiving implies that this Personal Information will be subject to access restrictions and will no longer be available online but will be retrieved and kept on a secure and independent device.
When you access our website, we may send one or more cookies (small text files containing a string of alphanumeric characters) to your computer to collect certain usage information. We use “session cookies” (which disappear after you close your browser) and “persistent cookies” which remain after you close your browser and which can be removed manually) which may be used by your browser on subsequent visits to our website.
Tintswalo Lodges uses Google Analytics and Cookies to target our advertising on third party sites. For example, it may be ads on Facebook, LinkedIn, Google AdWords or other websites.
Google Analytics is a web analysis service that analyses how users interact with the site. On behalf of Tintswalo Lodges and based on your consent, Google will use this information to assess your use of the website, to compile reports on website activity and to provide the website operator with other services related to website and internet use.
We use the IP anonymization tool offered by Google Analytics in order to ensure anonymous collection of IP addresses (so-called IP Masing). The IP address transmitted by your browser in the context of google Analytics is not merged with other Google Data.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Refusing a Cookie may, in some cases, preclude you from using, or negatively impact, the display or function of our websites or certain areas or features of our websites. Therefore, it is recommended that you do not disable cookies.
We take the Protection of your Personal Information seriously and we take precautions to keep your Personal Information secure. Therefore, with due regard to generally accepted information security and handling procedures we seek to secure the integrity and confidentiality of Personal Information in our possession by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to, or unauthorised destruction of Personal Information; and unlawful access to or processing of personal information. However, as the website is accessible via the internet, and the internet is inherently insecure, we cannot guarantee the security of information you send to us online (including that it will not be intercepted). You send information to us online at your own risk.
You have the right and responsibility to ensure that the Personal Information we hold about you is accurate. In the absence of evidence to the contrary, we will assume that the information you provided to us is accurate. At your request, where the law requires us to do so, you can exercise your data subject rights as per the following, subject to verification and validation of your identity.
Your rights are subject to processing, set out in Tintswalo Lodges and all affiliated companies PAIA manual, which is also available at Tintswalo.com.
MANDATORY DISCLOSURE OF PERSONAL INFORMATION
Tintswalo Lodges Sites may disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to.
THIRD PARTY SERVICE PROVIDERS
You accept that Tintswalo Lodges takes reasonable and practical steps to safeguard Protected Personal Information in its possession. To the fullest extent permissible by law, you hereby indemnify and hold harmless Tintswalo Lodges, its employees and affiliates against any liability, damages and/or legal action whatsoever and howsoever arising, including negligence on the part of Tintswalo Lodges, its employees or agents and Tintswalo Lodges shall not accept liability for any damages or any type of loss suffered by you when utilizing the services of the Sites and Third-Party Sites and Service Providers.
You may also direct your complaint directly to.
5 Lynx Road,
(PO Box 70406, Bryanston, 2021)
In the absence of a response from Tintswalo Lodges or if the disputes persist, you have the possibility to lodge a complaint with the South African Information Regulator (please refer to our PAIA manual for further details)